Mixer Stuck AlarmUpdated 5 months ago

The “Mixer Stuck” alarm will display when the water mixing motor inside the lid is inhibited in some way from spinning correctly within the first 10 minutes of operation. To clear the alarm, press the knob on top twice or power cycle the machine.

There are three leading causes of a mixer stuck alarm: 

1. Mixer interference due to an object such as the inserts
2. The motor is seized
3. An internal motor/electrical issue

 Things to try:

• Verify that the plastic inserts are fully seated at the bottom of the silicone tray and that the tray is seated correctly in the ice machine's freeze chamber.
• With the machine unplugged, verify the mixer/impeller can be freely spun by hand in the clockwise direction.
• During a cycle, listen for any abnormal noises or lack of noise from the mixer- there should be a consistent mixer sound 30 seconds after startup.

If this error occurs multiple times in a row, please get in touch with customer support for further assistance.