Leaky TrayUpdated 2 months ago

Behavior 

• A leaky tray can result in water escaping into the freeze chamber before, during or after an ice making cycle. Symptoms can include:
  • Excessive water/ice in the freeze chamber after each cycle.
  • Tray requires excessive force or long thaw times to remove.
  • Cloudy ice and/or no water pool on top of cubes at the end of a run.
  • Ice overgrowth into the mixer or sensor.

Common Causes 

• Damage due to excessive force during removal from freeze chamber.
• Damage due to excessive force or sharpe fingernails during removal of ice.

Things to Try 

• Benchtop test to validate leaky tray:
  • Dry the outside of the tray completely.
  • Fill the tray with water to the “Fill Line.”
  • Place the tray on a dry paper towel.
  • After 2 hours, check for moisture:
  • If the towel is wet, inspect the tray further for a leak.
  • If confirmed, contact support for a replacement tray (within the 3-month accessory warranty) or purchase a replacement tray from the store.
• If leaks or removal issues occur repeatedly, please contact customer support for assistance.