Leaky TrayUpdated a year ago

Trays most commonly leak due to the following: 

1. Wear and tear from use over time
2. Improper removal of ice 

Symptoms of a leaking tray may include: 

• Excessive water in the freeze chamber after each cycle  
• Difficulty removing the tray from the machine (excessive force or long thaw times needed to remove)
• Cloudy ice and/or no pool of water on top of the cubes at the end of a run.
• Ice overgrown into the mixer or sensor.

If you suspect you have a leaky tray but do not see an obvious tear, give the following steps a try: 

1. Dry the outside of the tray completely 
2. Fill the tray with water to the “Fill Line”
3. Place the tray on a dry paper towel 
4. After 2 hours, review the paper towel for moisture. If the towel is wet, analyze the tray further for a leak. If confirmed, please reach out to support for a replacement tray if you are within the 3-month accessory warranty window, otherwise new trays can be purchased on our store.

Leaking from a worn corner will most likely be in a corner of the tray as seen below:

A Lacerated tray due to improper ice removal looks like this: 

This is most commonly caused by either pushing too hard to remove the cubes or coming into contact with fingernails during ice removal.

If your ice is not coming out of the tray easily, give the following steps a try: 

• Allow 5-10 minutes for cubes to thaw from the tray/inserts.
• Turn the tray upside down and run room-temperature water over the bottom of the silicone for 30 seconds.

If this error occurs multiple times, please contact customer support for further assistance.