Cloudy ice in the Klaris can result from water quality, tray issues, or improper setup, with troubleshooting steps ranging from using distilled water to checking tray alignment and motor function.

Cloudy Ice

Error Behavior. Common Causes. Things to Try.

Error Behavior&#xA0;<ul><li>If the water mixing motor inside the lid cannot spin as commanded, a&#xA0;&#x201C;Mixer Frozen/Stuck&#x201D; error appears on the screen.</li><li>To clear the alarm: press the knob on top twice or power cycle the machine. Remove all contents from the ice maker and tray before starting another cycle.</li><li>If the lid does not open easily, <a href="https://info.gorgias.help/en-US/machine-lid-is-difficult-to-open-433202">do not force it&#xA0;</a><a href="https://info.gorgias.help/en-US/machine-lid-is-difficult-to-open-433202">open</a>. Unplug the machine and allow the ice to thaw for 24 hours then retry.</li></ul>Common Causes&#xA0;<ul><li>Inserts not fully seated and/or floating up and interfering with the mixer.</li><li>Restarting a cycle with ice already in the tray.</li><li>Ice overgrowth due to sensor issue.</li><li>Internal motor or electrical issue.</li></ul>Things to Try&#xA0;<ul><li>Verify that the plastic inserts are fully seated at the bottom of the silicone tray and that the tray itself is fully seated in the freeze chamber.</li><li>With the machine unplugged, check that the mixer/impeller can spin freely by hand.</li><li id="isPasted">During a cycle, listen for the mixer sound about 30 seconds after startup &#x2014; it should be consistent.</li><li>If the error occurs multiple times in a row, contact customer support for further assistance.</li></ul>

Mixer Frozen/Stuck Error

Hold Cycle. Harvesting Ice. Error Behavior. Things to Try

Hold Cycle&#xA0;<ul><li>The hold cycle begins once the ice sensor detects ice at the desired height.</li><li>Duration: 6 hours.</li><li>During this time, the screen displays &#x201C;Ice Ready&#x201D; and has a countdown timer until hold expiration.</li><li>The ice is&#xA0;held just below freezing to maintain clarity and quality.</li></ul>Harvesting Ice&#xA0;<ul><li>The ice can be harvested at any time during the hold cycle by opening the lid.</li><li>Recommended harvest time: within 2 hours of the hold cycle start.<ul><li>This minimizes deformation of the cube tops (wavy or slanted surfaces).</li></ul></li></ul>Error Behavior&#xA0;<ul><li>If the ice is not harvested after 6 hours, a &#x201C;Timeout&#x201D; error appears on the screen.</li><li>At this point:<ul><li>The machine stops active cooling.</li><li>Ice begins to melt gradually.</li><li>The ice is still clear and OK to use.</li></ul></li><li>To clear the error, open the lid, press the button or power cycle the machine.</li><li>Make sure the tray is emptied of its&#x2019; contents before running another cycle.</li></ul>Things to Try&#xA0;<ul><li>If timing is a concern, use the&#xA0;<a href="https://craftklaris.com/blogs/klaris-labs/delay-your-start-to-transform-your-ice-game?_pos=2&amp;_sid=086aef583&amp;_ss=r">delayed start</a>&#xA0;function to better align ice production with your schedule.</li></ul>

Timeout Error

Behavior&#xA0;<ul><li>A blank, frozen, or flashing screen while plugged into the wall outlet can indicate communication or power issues. Screen states may vary:<ul><li>Blank but responsive to knob rotation.</li><li>Frozen and unresponsive to knob rotation.</li><li>Flashing screen.</li><li>Blank with indicator lights on side of machining showing different patterns (red solid, blue blinking or off).</li><li>With power applied, a solid red light and a blinking blue light should appear on the bottom left side of the machine.</li></ul></li></ul><img src="https://attachments.gorgias.help/3RBN0xMVJRe649GJ/hc/QBGoD2eRq37djqlX/2025101714-e6f7fb60-80d5-4c63-a2ff-db4eae071677-f5cc7ad7-9356-4642-8cac-fde2824899e7.png" id="isPasted" class="fr-fic fr-dii" style="width: 329px;">Common Causes&#xA0;<ul><li>Internal reset triggered by electrical noise or power surge.</li><li>Interrupted communication between the main driver board and the screen.</li><li>Unstable or insufficient power supply.</li></ul>Things to Try&#xA0;<ul><li>Power cycle by unplugging the machine for a few hours.</li><li>Change wall outlets or breakers.</li><li>Use a surge protector.</li><li>If issues persist, contact support at <a href="mailto:info@craftklaris.com">info@craftklaris.com</a></li></ul>

Blank, Frozen or Flashing Screen

Behavior&#xA0;<ul><li>The machine runs a cycle and when the ice harvesting occurs, there is no ice or ice cubes that are &lt;1.5&#x201D; inches in height.</li></ul>Common Causes&#xA0;<ul><li>Partial Cubes<ul><li>Machine operating in an environment that is too hot.</li><li>Insufficient ventilation around the machine.</li><li>Intermittent stoppage of the mixer during operation.</li><li>Lid opened during the freezing cycle.</li><li>Ice left in the machine too long after the cycle is complete.</li><li>Internal cooling mechanism issue.</li></ul></li><li>No Ice<ul><li>Ice left in the machine too long after the cycle is complete.</li><li>Blank screen or machine reset during the cycle.</li><li>Internal cooling mechanism issue.</li><li>Intermittent stoppage of the mixer during operation.</li></ul></li></ul>Things to Try&#xA0;<ul><li>Partial Cubes<ul><li>Move the machine to a cooler environment.</li><li>Avoid areas with direct sunlight or large changes in temperature.</li><li>Ensure &gt;8&#x201D; of space on all sides of the machine.</li><li>Ensure cycle is running 8-12 hours before displaying Ice Ready. Much shorter cycle times may be an indication of a sensor/mixer issue.</li><li>Inspect the ice sensor and insulated sleeve in the lid (next to the mixer fan) for damage or gaps.</li><li>Avoid opening the lid during the &#x201C;Freezing&#x201D; cycle.</li><li>Harvest ice within 0&#x2013;2 hours of the &#x201C;Ice Ready&#x201D; phase.</li></ul></li><li>No Ice<ul><li>Empty all contents from the tray and verify no ice produced. Water on top at end of the process can be deceptive but is part of normal operation.</li><li>Check for Timeout alarms or blank screen resets (see related entries).</li><li>Verify the cooling system is functioning properly.</li></ul></li><li>If no ice or partial ice persists, contact customer support at info@craftklaris.com</li></ul>

Partial Cubes or No Ice is Made

Behavior. Under normal conditions, the Klaris Original should complete a freeze cycle in 8–12 hours. The recommended operating environment is 68–74°F. Freeze times can fluctuate throughout the year and take up to 14 hours depending on conditions. Com

Behavior&#xA0;Under normal conditions, the Klaris Original should complete a freeze cycle in 8&#x2013;12 hours. The recommended operating environment is 68&#x2013;74&#xB0;F. Freeze times can fluctuate throughout the year and take up to 14 hours depending on conditions.&#xA0;Common Causes&#xA0;<ul><li>Ambient temperature above 74&#xB0;F.</li><li>Seasonal changes&#xA0;with temperature and humidity as well as central heating and cooling settings in a home.</li><li>Insufficient airflow around the machine.</li><li>Placement in direct sunlight, near drafts, or in fluctuating temperature areas.</li></ul>Things to Try&#xA0;<ul><li>Move machine to a cooler environment and avoid direct sunlight.</li><li>Ensure at least 8&#x201D; of clearance on all sides of the machine.</li><li>Use pre-cooled water from the fridge.</li><li>Review the blog on Ambient Temperature and Freeze Times for more detail.</li><li>If freeze times consistently exceed 12-14 hours after following these steps, contact customer support at <a href="mailto:info@craftklaris.com">info@craftklaris.com</a>.</li></ul>

Long Freeze Times

Behavior&#xA0;<ul><li>The tray should slide out of the freeze chamber with minimal effort and without excessive force. If it feels stuck, do not force it and allow the tray to thaw for 3&#x2013;5 minutes before trying again. </li></ul>Common Causes&#xA0;<ul><li>Humidity creating condensation that freezes between the tray and machine</li><li>Water spilled into the freeze chamber before the tray was fully seated</li><li>Tray filled above the fill line, causing overflow and spillage</li><li>Leaky tray</li></ul>Things to Try&#xA0;<ul><li>Give more time for the tray to thaw before removing from the freeze chamber.</li><li>Dry the outside of the tray and the inside of the freeze chamber before each use</li><li>Run a Leaky Tray test.</li><li>Move the machine to a less humid environment.</li></ul>

Tray is Difficult to Remove from the Freeze Chamber

Klaris accessories are designed for durability, but they may occasionally become broken, damaged, or lost. Spare and replacement parts can be purchased online. If an accessory becomes defective within the 3-month accessory warranty period, or if you

Klaris accessories are designed for durability, but they may occasionally become broken, damaged, or lost. Spare and replacement parts can be purchased online. If an accessory becomes defective within the 3-month accessory warranty period, or if you have any other accessory-related questions, please contact customer support for assistance.&#xA0;

Replacement/Spare Accessory Parts

Behavior&#xA0;<ul><li>A leaky tray can result in water escaping into the freeze chamber before, during or after an ice making cycle. Symptoms can include:<ul><li>Excessive water/ice in the freeze chamber after each cycle.</li><li>Tray requires excessive force or long thaw times to remove.</li><li>Cloudy ice and/or no water pool on top of cubes at the end of a run.</li><li>Ice overgrowth into the mixer or sensor.</li></ul></li></ul>Common Causes&#xA0;<ul><li>Damage due to excessive force during removal from freeze chamber.</li><li>Damage due to excessive force or sharpe fingernails during removal of ice.</li></ul>Things to Try&#xA0;<ul><li>Benchtop test to validate leaky tray:<ul><li>Dry the outside of the tray completely.</li><li>Fill the tray with water to the &#x201C;Fill Line.&#x201D;</li><li>Place the tray on a dry paper towel.</li><li>After 2 hours, check for moisture:</li><li>If the towel is wet, inspect the tray further for a leak.</li><li>If confirmed, contact support for a replacement tray (within the 3-month accessory warranty) or <a href="https://craftklaris.com/collections/all-products">purchase a replacement tray</a> from the store.</li></ul></li><li>If leaks or removal issues occur repeatedly, please contact customer support for assistance.</li></ul>

Leaky Tray

After a batch is made, proper storage is important to preserve clarity and prevent cubes from sticking together or breaking. When ready to use ice after storage, temper the ice to prevent cracking. Things to Consider

After a batch is made, proper storage is important to preserve clarity and prevent cubes from sticking together or breaking. When ready to use ice after storage, temper the ice to prevent cracking.Things to Consider<ul><li>Store cubes in a container, such as the Klaris storage container, to maintain quality and make removal easier. Ice stored in plastic bags tends to freeze together and break apart when separated.</li><li>Use cubes within a few weeks for best results, though when stored properly they can stay clear for months or even years.</li><li id="isPasted">Moisture left on cubes before freezing can create frosty surfaces. To reduce frost, dry cubes with a towel before freezing (optional).</li><li>Let cubes temper at room temperature before adding to drinks to remove frost, prevent cracking, and enhance clarity.</li></ul>

Craft Ice Storage

Purpose. The self-test verifies proper machine operation and helps with remote troubleshooting with Klaris support. It runs for about 15 minutes. At the end of the test, sensor data is displayed on the screen. How to Use

Purpose&#xA0;The self-test verifies proper machine operation and helps with remote troubleshooting with Klaris support.&#xA0;It runs for about 15 minutes. At the end of the test, sensor data is displayed on the screen.&#xA0;How to Use&#xA0;<ul><li>Remove the tray and inserts, then close the lid.</li><li>Navigate to the support screen. Hold down the button for about 12 seconds, or until the machine beeps.</li><li>The test will start automatically and run for 30 minutes. Do not open the lid during the test.</li><li>At completion, scroll through the screens to review sensor data. There should be 5 distinct screens with data</li><li>Share the sensor data (via video, photo, or text) with support if needed.</li></ul>

Run a Self Test

Behavior&#xA0;<ul><li>The lid should open smoothly with little to no resistance. If the lid feels stuck, do not force it open. This may indicate ice overgrowth around the mixer or the temperature sensor mounted in the lid and could cause damage to components if forced open.&#xA0;</li></ul>Common Causes&#xA0;<ul><li>Ice overgrowth into the mixer or sensor area</li><li>Excess moisture freezing in the lid or chamber area</li></ul>Things to Try&#xA0;<ul><li>Unplug the machine</li><li>Allow the machine to thaw until the lid opens easily (this may take up to 24&#xA0;hours)</li><li>Remove the tray and dispose of contents, completely dry the freeze chamber, and start another run</li></ul>

Lid is Difficult to Open

The circular mark is created by the ice level sensor probe, and it is a completely normal part of the ice-making process. If the mark is undesirable, you can place the marked face of the cube briefly on a stone countertop; the slight melting will smo

The circular mark is created by the ice level sensor probe, and it is a completely normal part of the ice-making process. If the mark is undesirable, you can place the marked face of the cube briefly on a stone countertop; the slight melting will smooth out the mark without affecting the cube&#x2019;s clarity or quality.

Circular Mark on Top of Cube

Timeout Error copy

Behavior&#xA0;<ul><li>When harvesting the ice from the tray, excessive force should not be used as this could damage the tray. If the cubes feel stuck, do not force it and allow to thaw for 2-3 minutes before trying again. </li></ul>Common Causes&#xA0;<ul><li>To keep ice after formation, the cubes must be held just below freezing. This causes them to bond more tightly to the tray. To remove the cubes, a thin melt layer needs to form between the ice and the tray, which makes release easier.</li></ul>Things to Try&#xA0;<ul><li>Allow 2-3 minutes for the tray and ice to acclimate to ambient temperature before trying to remove.</li><li>Run water over tray for 10-20 seconds then retry.</li></ul>

Ice is Difficult to Remove from the Tray

Description<ul><li>The Delayed Start feature allows you to delay the start of a cycle by 2, 4 or 8 hours. This adds flexibility by aligning ice completion and harvesting with your schedule, with the best results achieved when ice is harvested within the first 0&#x2013;2 hours of the hold cycle.&#xA0;</li></ul>How to Use&#xA0;<ul><li>Rotate the knob until the screen with the desired delayed start time is displayed. To begin, press the button. The screen will then display &#x201C;Delayed Start&#x201D; with a countdown timer. Once the timer reaches 0, the freezing process will begin. &#xA0;</li></ul>

Delayed Start Feature

Purpose. The self-test verifies proper machine operation and helps with remote troubleshooting with Klaris support. It runs for about 5-10 minutes. If successful, the power button and progress bar will blink green. How to Use

Purpose&#xA0;The self-test verifies proper machine operation and helps with remote troubleshooting with Klaris support. It runs for about 5-10 minutes. If successful, the power button and progress bar will blink green.&#xA0;How to Use&#xA0;<ul><li>Remove the tray and inserts, then close the lid.</li><li>Hold down the power button for more than 10 seconds. Once you hear a beep, release the button.</li><li>The machine will check ambient temperature and ensure all components are at steady-state temperature. This may take 0&#x2013;5 minutes.</li><li>The LEDs will cycle through all colors to verify proper light function.</li><li>The power button and progress bar will then blink white while the machine tests the cooling mechanism, mixing motor, and lid sensor.</li><li>If an error is detected any time throughout the process, the power button and progress bar will turn red in an on/off/blinking pattern. Match the pattern against the error table in the manual.</li><li>If the test passes, the power button and progress bar will blink green.</li><li>To exit, power cycle the machine.</li></ul>

Run a Self Test - Mini

Behavior&#xA0;<ul><li>At the end of an ice-making cycle, the tops of the cubes may appear slightly slanted or wavy.</li></ul>Common Causes&#xA0;<ul><li>Ice harvest &gt;2 hours into the hold cycle</li><li>Poor/uneven thermal contact between the tray/inserts and freeze chamber</li><li>To hot or humid environment</li></ul>Things to Try&#xA0;<ul><li>For the best results, we recommend retrieving your ice within 1&#x2013;2 hours after the cycle completes. To better align with your schedule, consider using the delayed start function to time the finish more precisely.</li><li>Ensure tray and insert fully seated, use blunt object to ensure fully seated in bottom of freeze chamber</li><li>Dry the outside of the tray and the inside of the freeze chamber before each use&#xA0; </li><li>Move machine to a cooler environment</li></ul>

Wavy Cubes

Before cleaning, make sure that the machine has had sufficient time to reach room temperature. Never use harsh, abrasive cleaners, heavy-duty cleaners or solvents on any surface. All exterior surfaces can be washed with a damp, soapy cloth and then d

Before cleaning, make sure that the machine has had sufficient time to reach room temperature. Never use harsh, abrasive cleaners, heavy-duty cleaners or solvents on any surface. All exterior surfaces can be washed with a damp, soapy cloth and then dried with a clean towel. The tray and inserts must be hand washed with warm water and soap. Tray and inserts are not dishwasher safe (Hand Wash Only). We recommend hand washing the tray and inserts every 5-10 runs. Before relocating, ice maker should sit and dry for 48 hours. It is recommended to store ice maker in a clean, dry place on its feet and not sideways or upside down.<ul id="isPasted"><li>! WARNING: To avoid the risk of electrical shock, always ensure the ice maker and power adapter are unplugged from the electrical outlet before assembling, disassembling, relocating, servicing or cleaning it.</li><li>! WARNING: Never submerge the ice maker or power adapter into water or any other liquid as this may damage the unit or create a hazard.</li><li>!Caution; cold burn hazard, do not touch cold plate, unplug power adapter from wall and/or power port jack from the ice maker to stop finger freezing.</li></ul>

Original Craft Ice Maker