Mixer Stuck ErrorUpdated 2 months ago

Error Behavior 

• If the water mixing motor inside the lid cannot spin as commanded, a “Mixer Frozen/Stuck” error will trigger and the button will turn solid red and the left side of the progress bar will blink red.
• To clear the alarm, press the button on top. Remove all contents from the ice maker and tray before starting another cycle.
• If the lid does not open easily, do not force it open. Unplug the machine and allow the ice to thaw for 24 hours then retry.

Common Causes 

• Inserts not fully seated and/or floating up and interfering with the mixer.
• Restarting a cycle with ice already in the tray.
• Ice overgrowth due to sensor issue.
• Internal motor or electrical issue.

Things to Try 

• Verify that the plastic inserts are fully seated at the bottom of the silicone tray and that the tray itself is fully seated in the freeze chamber.
• With the machine unplugged, check that the mixer/impeller can spin freely by hand.
• At the start of a cycle, listen for the mixer agitating the water after startup - it should be consistent.
• If the error occurs multiple times in a row, contact customer support for further assistance.