Hold Cycle. Harvesting Ice. Error Behavior

Hold Cycle&#xA0;<ul><li>The hold cycle begins once the ice sensor detects ice at the desired height.</li><li>Duration: 24 hours.</li><li>During this time, the button and progress bar will light up green.</li><li>The ice is&#xA0;held just below freezing to maintain clarity and quality.</li></ul>Harvesting Ice&#xA0;<ul><li>The ice can be harvested at any time during the hold cycle by opening the lid.</li><li>Recommended harvest time: within 2 hours of the hold cycle start.<ul><li>This minimizes deformation of the cube tops (wavy or slanted surfaces).</li></ul></li></ul>Error Behavior&#xA0;<ul><li>If the ice is not harvested after 24 hours, a &#x201C;Timeout&#x201D; error will trigger and the button and progress bar will blink red.</li><li>At this point:<ul><li>The machine stops active cooling.</li><li>Ice begins to melt gradually.</li><li>The ice is still clear and safe to use.</li></ul></li><li>To clear the error, open the lid, hold down the power button for 3 seconds or power cycle the machine.</li><li>Make sure the tray is emptied of its&#x2019; contents before running another cycle.</li></ul>

Timeout Error

The circular mark is created by the ice level sensor probe, and it is a completely normal part of the ice-making process. If the mark is undesirable, you can place the marked face of the cube briefly on a stone countertop; the slight melting will smo

The circular mark is created by the ice level sensor probe, and it is a completely normal part of the ice-making process. If the mark is undesirable, you can place the marked face of the cube briefly on a stone countertop; the slight melting will smooth out the mark without affecting the cube&#x2019;s clarity or quality.

Circular Mark on One Cube

Error Behavior. Common Causes. Things to Try

Error Behavior&#xA0;<ul><li>If the water mixing motor inside the lid cannot spin as commanded, a &#x201C;Mixer Frozen/Stuck&#x201D; error will trigger and the button will turn solid red and the left side of the progress bar will blink red.</li><li>To clear the alarm, press the button on top. Remove all contents from the ice maker and tray before starting another cycle.</li><li>If the lid does not open easily, do not force it open. Unplug the machine and allow the ice to thaw for 24 hours then retry.</li></ul>Common Causes&#xA0;<ul><li>Inserts not fully seated and/or floating up and interfering with the mixer.</li><li>Restarting a cycle with ice already in the tray.</li><li>Ice overgrowth due to sensor issue.</li><li>Internal motor or electrical issue.</li></ul>Things to Try&#xA0;<ul><li>Verify that the plastic inserts are fully seated at the bottom of the silicone tray and that the tray itself is fully seated in the freeze chamber.</li><li>With the machine unplugged, check that the mixer/impeller can spin freely by hand.</li><li>At the start of a cycle, listen for the mixer agitating the water after startup - it should be consistent.</li><li>If the error occurs multiple times in a row, contact customer support for further assistance.</li></ul>

Mixer Stuck Error

Behavior&#xA0;<ul><li>A leaky tray can result in water escaping into the freeze chamber before, during or after an ice making cycle. Symptoms can include:<ul><li>Excessive water/ice in the freeze chamber after each cycle.</li><li>Tray requires excessive force or long thaw times to remove.</li><li>Cloudy ice and/or no water pool on top of cubes at the end of a run.</li><li>Ice overgrowth into the mixer or sensor.</li></ul></li></ul>Common Causes&#xA0;<ul><li>Damage due to excessive force during removal from freeze chamber.</li><li>Damage due to excessive force or sharpe fingernails during removal of ice.</li></ul>Things to Try&#xA0;<ul><li>Benchtop test to validate leaky tray:<ul><li>Dry the outside of the tray completely.</li><li>Fill the tray with water to the &#x201C;Fill Line.&#x201D;</li><li>Place the tray on a dry paper towel.</li><li>After 2 hours, check for moisture:</li><li>If the towel is wet, inspect the tray further for a leak.</li><li>If confirmed, contact support for a replacement tray (within the 3-month accessory warranty) or&#xA0;<a href="https://craftklaris.com/collections/all-products">purchase a replacement tray</a>&#xA0;from the store.</li></ul></li><li>If leaks or removal issues occur repeatedly, please contact customer support for assistance.</li></ul>

Leaky Tray

Behavior. Common Causes. Things to Try. Examples of 1/3 cloudy cubes.

Cloudy Ice

Behavior&#xA0;<ul><li>After plugging power brick into the wall outlet and the dc power port into the machine, the progress bar and power button do not illuminate white.</li></ul>Common Causes&#xA0;<ul><li>Internal reset triggered by electrical noise or power surge.</li><li>Interrupted/corrupted communication between the driver and control board.</li><li>Unstable or insufficient power supply.</li></ul>Things to Try&#xA0;<ul><li>Power cycle by unplugging the power brick from the wall outlet for a few hours.</li><li>Change wall outlets or breakers.</li><li>Use a surge protector.</li><li>If issues persist, contact support.</li></ul>

Progress Bar & Power Button not Illuminating

Behavior&#xA0;<ul><li>The machine runs a cycle and when the ice harvesting occurs, there is no ice or ice cubes that are &lt;1.5&#x201D; inches in height.</li></ul>Common Causes&#xA0;<ul><li>Partial Cubes<ul><li>Machine operating in an environment that is too hot.</li><li>Insufficient ventilation around the machine.</li><li>Intermittent stoppage of the mixer during operation.</li><li>Lid opened during the freezing cycle.</li><li>Ice left in the machine too long after the cycle is complete.</li><li>Internal cooling mechanism issue.</li></ul></li><li>No Ice<ul><li>Ice left in the machine too long after the cycle is complete.</li><li>Machine reset during the cycle.</li><li>Internal cooling mechanism issue.</li><li>Intermittent stoppage of the mixer during operation.</li></ul></li></ul>Things to Try&#xA0;<ul><li>Partial Cubes<ul><li>Move the machine to a cooler environment.</li><li>Avoid areas with direct sunlight or large changes in temperature.</li><li>Ensure &gt;8&#x201D; of space on all sides of the machine.</li><li>Ensure cycle is running 6-12 hours before blinking green. Much shorter cycle times may be an indication of a sensor/mixer issue.</li><li>Inspect the ice sensor and insulated sleeve in the lid (next to the mixer fan) for damage or gaps.</li><li>Avoid opening the lid during the &#x201C;Freezing&#x201D; cycle.</li><li>Harvest ice within 0&#x2013;2 hours of the &#x201C;Ice Ready&#x201D; phase.</li></ul></li><li>No Ice<ul><li>Empty all contents from the tray and verify no ice produced. Water on top at end of the process can be deceptive but is part of normal operation.</li><li>Check for Timeout error or machine resets.</li><li>Verify the cooling system is functioning properly.</li></ul></li><li>If no ice or partial ice persists, contact customer support at info@craftklaris.com</li></ul>

No Ice or Partial Ice Cubes Produced

Behavior. Under normal conditions, the Klaris Mini should complete a freeze cycle in 8-10 hours. The recommended operating environment is 68–74°F. Freeze times can fluctuate throughout the year and take up to 14 hours depending on conditions. Common

Behavior&#xA0;Under normal conditions, the Klaris Mini should complete a freeze cycle in 8-10 hours. The recommended operating environment is 68&#x2013;74&#xB0;F. Freeze times can fluctuate throughout the year and take up to 14 hours depending on conditions. Common Causes&#xA0;<ul><li>Ambient temperature above 74&#xB0;F.</li><li>Seasonal changes&#xA0;with temperature and humidity as well as central heating and cooling settings in a home.</li><li>Insufficient airflow around the machine.</li><li>Placement in direct sunlight, near drafts, or in fluctuating temperature areas.</li></ul>Things to Try&#xA0;<ul><li>Move machine to a cooler environment and avoid direct sunlight.</li><li>Ensure at least 8&#x201D; of clearance on all sides of the machine.</li><li>Use pre-cooled water from the fridge.</li><li>Review the blog on Ambient Temperature and Freeze Times for more detail.</li><li>If freeze times consistently exceed 12-14 hours after following these steps, please contact customer support at info@craftklaris.com.</li></ul>

Long Freeze Times

Behavior&#xA0;<ul><li>The tray should slide out of the freeze chamber with minimal effort and without excessive force. If it feels stuck, do not force it and allow the tray to thaw for 3&#x2013;5 minutes before trying again.&#xA0;</li></ul>Common Causes&#xA0;<ul><li>Humidity creating condensation that freezes between the tray and machine</li><li>Water spilled into the freeze chamber before the tray was fully seated</li><li>Tray filled above the fill line, causing overflow and spillage</li><li>Leaky tray</li></ul>Things to Try&#xA0;<ul><li>Give more time for the tray to thaw before removing from the freeze chamber.</li><li>Dry the outside of the tray and the inside of the freeze chamber before each use</li><li>Run a Leaky Tray test.</li><li>Move the machine to a less humid environment.</li></ul>

Tray is Difficult to Remove from the Freeze Chamber

Behavior&#xA0;<ul><li>When harvesting the ice from the tray, excessive force should not be used as this could damage the tray. If the cubes feel stuck, do not force it and allow to thaw for 2-3 minutes before trying again.&#xA0;</li></ul>Common Causes&#xA0;<ul><li>To keep ice after formation, the cubes must be held just below freezing. This causes them to bond more tightly to the tray. To remove the cubes, a thin melt layer needs to form between the ice and the tray, which makes release easier.</li></ul>Things to Try&#xA0;<ul><li>Allow 2-3 minutes for the tray and ice to acclimate to ambient temperature before trying to remove.</li><li>Run water over tray for 10-20 seconds then retry.</li></ul>

Ice is Difficult to Remove from the Tray

After a batch is made, proper storage is important to preserve clarity and prevent cubes from sticking together or breaking. When ready to use ice after storage, temper the ice to prevent cracking. Things to Consider

After a batch is made, proper storage is important to preserve clarity and prevent cubes from sticking together or breaking. When ready to use ice after storage, temper the ice to prevent cracking.Things to Consider<ul><li>Store cubes in a container, such as the Klaris storage container, to maintain quality and make removal easier.&#xA0;Ice stored in plastic bags tends to freeze together and break apart when separated.</li><li>Use cubes within a few weeks for best results, though when stored properly they can stay clear for months or even years.</li><li>Moisture left on cubes before freezing can create frosty surfaces. To reduce frost, dry cubes with a towel before freezing (optional).</li><li>Let cubes temper at room temperature before adding to drinks to remove frost, prevent cracking, and enhance clarity.</li></ul>

Craft Ice Storage

Behavior&#xA0;<ul><li>The lid should open smoothly with little to no resistance. If the lid feels stuck, do not force it open. This may indicate ice overgrowth around the mixer or the temperature sensor mounted in the lid and could cause damage to components if forced open.&#xA0;</li></ul>Common Causes&#xA0;<ul><li>Ice overgrowth into the mixer or sensor area</li><li>Excess moisture freezing in the lid or chamber area</li></ul>Things to Try&#xA0;<ul><li>Unplug the machine</li><li>Allow the machine to thaw until the lid opens easily (this may take up to 24&#xA0;hours)</li><li>Remove the tray and dispose of contents, completely dry the freeze chamber, and start another run</li></ul>

Lid is Difficult to Open

Description<ul><li>The Delayed Start feature allows you to delay the start of a cycle by 4 hours. This adds flexibility by aligning ice completion and harvesting with your schedule, with the best results achieved when ice is harvested within the first 0&#x2013;2 hours of the hold cycle.&#xA0;</li></ul>How to Use&#xA0;<ul><li>Press and hold the power button for 3-5 seconds. Once the power button turns blue and the progress bar blank, the button can be released. The machine will wait 4 hours before starting. During this time, the power button will remain blue while the progress bar stays off until the freezing starts. </li></ul>

Delayed Start Feature

Klaris accessories are designed for durability, but they may occasionally become broken, damaged, or lost. Spare and replacement parts can be purchased online. If an accessory becomes defective within the 3-month accessory warranty period, or if you

Klaris accessories are designed for durability, but they may occasionally become broken, damaged, or lost. Spare and replacement parts can be purchased online. If an accessory becomes defective within the 3-month accessory warranty period, or if you have any other accessory-related questions, please contact customer support for assistance.&#xA0;

Replacement/Spare Accessory Parts

Behavior&#xA0;<ul><li>At the end of an ice-making cycle, the tops of the cubes may appear slightly slanted or wavy.</li></ul>Common Causes&#xA0;<ul><li>Ice harvest &gt;2 hours into the hold cycle</li><li>Poor/uneven thermal contact between the tray/inserts and freeze chamber</li><li>To hot or humid environment</li></ul>Things to Try&#xA0;<ul><li>For the best results, we recommend retrieving your ice within 1&#x2013;2 hours after the cycle completes. To better align with your schedule, consider using the delayed start function to time the finish more precisely.</li><li>Ensure tray and insert fully seated, use blunt object to ensure fully seated in bottom of freeze chamber</li><li>Dry the outside of the tray and the inside of the freeze chamber before each use&#xA0; </li><li>Move machine to a cooler environment</li></ul>

Wavy Cubes

The Klaris Mini uses different light colors and arrangements to communicate to the user the status of the machine. Cancel a Run. Delayed Start. Errors.

The Klaris Mini uses different light colors and arrangements to communicate to the user the status of the machine.<ul><li>Idle State: When the machine is first powered on, the power button and progress bar pulse white.</li><li>Ice-Making Cycle: During a cycle, the power button and progress bar pulse between blue and white. The progress bar begins on the left side and gradually fills as the process continues.</li><li>Cycle Complete: When the process is complete, the power button and progress bar blink green.</li><li>Timeout Error/Hold Cycle Expired: If the 24-hour hold cycle expires, the power button and progress bar blink red.</li></ul>Cancel a Run<ul><li>Hold down the power power button for 3 seconds. The power button and progress bar will blink red. To return to the idle state, press the power button again.</li></ul>Delayed Start<ul><li>During delayed start, the power button pulses between blue and white, while the progress bar remains off.</li><li>Once the delayed start finishes, the left side of the progress bar begins pulsing blue/white, indicating that ice-making has started.</li></ul>Errors<ul><li>If an error occurs during a cycle, the power button turns solid red.</li><li>The progress bar displays a combination of left/right segments, blinking/solid/off patterns to indicate a specific error code.</li><li>To return to the idle state, press the power button.</li></ul><img src="https://attachments.gorgias.help/3RBN0xMVJRe649GJ/hc/QBGoD2eRq37djqlX/2025101715-b9611b0c-98f6-4edd-b9a5-160fb9fe91ba-14e8c2a8-0da0-428f-96bb-0aabb75cc624.png" style="width: 635px;" class="fr-fic fr-dib">

Light Sequencing

Errors - If an error occurs during a cycle, the main button will turn red. The progress bar will light up a combination (left/right, solid/blinking/blank) of red to communicate the error code. Note the combination for reference against the error tabl

Errors - If an error occurs during a cycle, the main button will turn red. The progress bar will light up a combination (left/right, solid/blinking/blank) of red to communicate the error code. Note the combination for reference against the error table below and/or for communication with support. Machine will turn off the cooling mechanism and mixer and any ice in the tray will begin to melt. <img src="https://attachments.gorgias.help/3RBN0xMVJRe649GJ/hc/QBGoD2eRq37djqlX/2025101715-b2316477-4bfc-4a8a-91ed-8c97475cf264-8c34c223-4378-42be-ae1c-903e579edba6.png" style="width: 300px;" class="fr-fic fr-dib"> <img src="https://attachments.gorgias.help/3RBN0xMVJRe649GJ/hc/QBGoD2eRq37djqlX/2025101715-47f44fbf-efcb-428f-9a8e-a2661e91893e-fdfd54f4-5012-43bc-8830-f9f27d4be185.png" style="width: 554px;" class="fr-fic fr-dib">To clear an error:<ul><li>Note the error code and review the corresponding description in the error table. Determine the action needed.&#xA0;</li><li>Open the lid and remove the tray from the machine and empty its contents. If the lid is difficult to open, unplug the machine and let it thaw for 24 hours before retrying. If the tray is difficult to remove, unplug the machine and let it thaw for a few minutes before retrying.<ul><li>CAUTION: If the tray is not removed and emptied of its contents after an error, ice overgrowth could occur in the next cycle, potentially damaging the machine. Ice overgrowth is defined as ice that has formed higher than designed for machine use.&#xA0;</li></ul></li><li>Pressing the main button will advance the machine to the idle state.</li></ul>

Mini Craft Ice Maker