No Ice or Partial Ice Cubes ProducedUpdated 2 months ago

Behavior 

• The machine runs a cycle and when the ice harvesting occurs, there is no ice or ice cubes that are <1.5” inches in height.

Common Causes 

• Partial Cubes
  • Machine operating in an environment that is too hot.
  • Insufficient ventilation around the machine.
  • Intermittent stoppage of the mixer during operation.
  • Lid opened during the freezing cycle.
  • Ice left in the machine too long after the cycle is complete.
  • Internal cooling mechanism issue.
• No Ice
  • Ice left in the machine too long after the cycle is complete.
  • Machine reset during the cycle.
  • Internal cooling mechanism issue.
  • Intermittent stoppage of the mixer during operation.

Things to Try 

• Partial Cubes
  • Move the machine to a cooler environment.
  • Avoid areas with direct sunlight or large changes in temperature.
  • Ensure >8” of space on all sides of the machine.
  • Ensure cycle is running 6-12 hours before blinking green. Much shorter cycle times may be an indication of a sensor/mixer issue.
  • Inspect the ice sensor and insulated sleeve in the lid (next to the mixer fan) for damage or gaps.
  • Avoid opening the lid during the “Freezing” cycle.
  • Harvest ice within 0–2 hours of the “Ice Ready” phase.
• No Ice
  • Empty all contents from the tray and verify no ice produced. Water on top at end of the process can be deceptive but is part of normal operation.
  • Check for Timeout error or machine resets.
  • Verify the cooling system is functioning properly.
• If no ice or partial ice persists, contact customer support at [email protected]